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BestatflooringReviews 

407
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, knowledge, and friendly demeanor, making interactions pleasant and efficient. Many also appreciate the competitive pricing and the high quality of the products, often finding the best deals available. The delivery service is frequently mentioned as fast, reliable, and well-organized, with items arriving promptly and in perfect condition. However, some customers experienced issues with delivery, including delays, missed appointments, and problems with drivers refusing to deliver to their property. A few other people also felt that the product received was not as advertised or had issues with the locking system, leading to difficulties with installation.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Service

Customers had positive experiences with service, often praising the professional and honest advice, which... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality and... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, efficiency, and knowledge. Many... See more

Price

Clients share positive opinions on price, with many reviewers highlighting competitive pricing and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched up and down country for an LVT floor product that would not be stocked again by the manufacturer until end Jan 2026. Looked up and down country, Bestatflooring was the only place that could s... See more

Company replied

Rated 5 out of 5 stars

Charlotte and the team at Best At Flooring truly saved us! We needed an urgent delivery of specific flooring, and Charlotte went above and beyond to make sure it reached us within 24 hours. Her pho... See more

Company replied

Rated 5 out of 5 stars

A great experience from start to finish. The team was extremely helpful, patient and quick to respond to my many questions. Their advice was professional and honest, and they made the whole ordering... See more

Company replied

Rated 5 out of 5 stars

Charlotte was fabulous, really helpful and explained the situation with regards to the product and shipping availability. Everything went through so smoothly and easily and my parcel arrived the fol... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Bestatflooring

Written by the company

Best at Flooring
Shop Luxury Vinyl Shop Laminate Shop Engineered Wood Shop Accessories Shop Flooring Sale Flooring Advice

We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.

We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.

Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.

We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.

Why Choose Bestatflooring.co.uk?

Written by the company

Fast UK Delivery
Need your floor in a hurry? Best at Flooring offer next day UK mainland delivery on floors we have in stock. Once you’ve chosen your floor, our team will be in touch to confirm a delivery day that suits you.
Free Samples
Choosing the perfect floor can be hard that’s why we offer free samples for many floors. Some samples are paid for but we do refund the cost of samples up to the value of £10 if you go ahead and place an order with Best at Flooring, just ask one of our friendly team of experts when placing your order and they will be happy to help.
Price Match Promise
If you find your perfect floor for a better price then speak to one of our friendly team of experts about our price match promise.
Flexible Finance Options
Spread the cost of your new floor with our range of flexible finance options, full details are available on our website.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

407 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(407)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i have no complaints

i have no complaints. delivered as required. lovely floor panels

April 16, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review. We’re really pleased to hear everything was delivered as required and that you’re happy with your new floor panels. We appreciate you choosing Best at Flooring!

Rated 5 out of 5 stars

Laminate Flooring

Very easy to order, good price and fast delivery. Very pleased with service and flooring overall.

June 29, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review. We’re really pleased to hear you found the ordering process easy and were happy with the price, delivery and flooring overall. We really appreciate you choosing Best at Flooring.

Rated 5 out of 5 stars
Bestatflooring logo

Reply from Bestatflooring

Thank you for your review. We’re really pleased to hear you were happy with the fast service, and we appreciate you choosing Best at Flooring.

Rated 5 out of 5 stars

Good price fast delivery…

We just needed one more pack of flooring and this was delivered very fast and undamaged

June 5, 2026
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Reply from Bestatflooring

Thank you for your great review!

We’re really pleased we could help with the extra pack of flooring and that it arrived quickly and safely. We hope everything is now finished off perfectly.

Rated 5 out of 5 stars

I can't say anything bad about Best at…

I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy transaction and a good price, and I was kept informed. I would recommend Best at Flooring for laminate purchases. Thank you.

June 1, 2026
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Reply from Bestatflooring

Thank you so much for your lovely review.

We’re really pleased to hear everything was in stock, arrived safely and that you felt kept informed throughout. We know delivery can be a worry when ordering flooring online, so it’s great to hear everything arrived undamaged.

Thank you for recommending us, and we hope you love your new laminate flooring.

Rated 5 out of 5 stars

First time using Bestatflooring

First time using Bestatflooring, customer service was second to none. The product is bang on and so simple to fit. I’ve fitted a few laminate/wooden floors in my time and this is good quality.Delivery not the cheapest but arrived on time as promised.

June 6, 2026
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Reply from Bestatflooring

Thank you for taking the time to leave us such a great review.

We’re really pleased to hear this was your first time ordering with Best at Flooring and that you were happy with the service, product quality and fitting process. It’s also great to know your delivery arrived on time as promised.

Rated 5 out of 5 stars

Amazing customer service from Kieran

Amazing customer service from Kieran, sorted an order for me with a very quick turnaround. All arrived promptly and perfect. Thank you!

June 26, 2026
Unprompted review
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Reply from Bestatflooring

Thank you for your lovely review.

We’re so pleased to hear Kieran was able to help get your order sorted quickly and that everything arrived promptly and in perfect condition.

Thank you again for choosing Best at Flooring, we really appreciate your feedback.

Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish. The team was extremely helpful, patient and quick to respond to my many questions. Their advice was professional and honest, and they made the whole ordering process easy and stress-free. I would definitely recommend them and would happily use them again in the future.

June 23, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear that you had a great experience with us from start to finish.

It’s wonderful to know that the team were helpful, patient and able to make the ordering process easy and stress-free for you. We always aim to offer honest advice and quick support, so your feedback means a lot.

Thank you again for recommending Best at Flooring. We’d be more than happy to help you again in the future.

Rated 5 out of 5 stars

Great floori g easy to lay

Great floori g easy to lay

June 2, 2026
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Reply from Bestatflooring

Thank you so much for your lovely review! We’re really pleased to hear you’re happy with your flooring and found it easy to lay. We hope you enjoy your new floor for many years to come.

Rated 5 out of 5 stars

Great flooring

Great selection of flooring at very competitive prices. Good customer services, very helpful. Easy to order and very prompt and efficient delivery. Would definitely recommend.

June 7, 2026
Unprompted review
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Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you found our flooring range great value and that our team were helpful throughout. It’s also great to know ordering was easy and your delivery arrived promptly and efficiently. We truly appreciate your recommendation and hope you enjoy your new flooring!

Rated 5 out of 5 stars

Very happy with Bestatflooring and…

Very happy with Bestatflooring and Charlotte that I talked to. I ordered 44 Karndean boxes and everything was great. I had called them the week before, agreed on a price and they honoured the deal a week later.

June 11, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you were happy with your experience with Best at Flooring, and it’s great to know Charlotte was able to help.

We always try our best to offer fair pricing and honour the agreements we make, so we’re delighted everything went smoothly with your Karndean order.

Thanks again for choosing Best at Flooring, we really appreciate your custom and hope you love your new flooring.

Rated 5 out of 5 stars

Great service

Great service, great price.

May 22, 2026
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Reply from Bestatflooring

Thank you so much for your lovely review! We’re really pleased to hear you were happy with the service and price. We truly appreciate your feedback!

Rated 5 out of 5 stars

amazing customer service above and b…

amazing customer service above and b beyond

June 16, 2026
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Reply from Bestatflooring

Thank you so much for your lovely review. We’re delighted to hear you received amazing customer service and that the team went above and beyond for you.

We really appreciate you choosing Best at Flooring and taking the time to share your experience.

Rated 5 out of 5 stars

Excellent quality flooring

Excellent quality flooring. Great service for in contact straight away to arrange delivery. Very smooth. Would recommend

May 23, 2026
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Reply from Bestatflooring

Thanks for the recommendation it's greatly appreciated.

Regards

Liz

Rated 5 out of 5 stars

Great product and great service

Great product and great service. Within 10 minutes of placing order online I received a phone call to arrange delivery. Flooring arrived at 9am on the agreed day.

May 22, 2026
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Reply from Bestatflooring

Hi Stephen

Thanks for the review glad to hear you're pleased with your new floor.

Regards

Liz

Rated 4 out of 5 stars

Good price prompt delivery

Good price prompt delivery only problem paid for floor but it was discontinued Chose another floor and it arrived quickly

May 22, 2026
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Reply from Bestatflooring

Thank you for your 4 review!

We’re really pleased to hear you were happy with the price, prompt delivery, and that your replacement flooring arrived quickly.

We’re sorry that your original chosen floor had been discontinued after purchase. We appreciate this must have been frustrating, but we’re glad our team could help you choose an alternative and get it delivered promptly.

Thank you again for your feedback and for choosing Best at Flooring.

Rated 5 out of 5 stars

Great service and prompt delivery

Great service and prompt delivery. Appreciated getting a phone call about delivery date.

May 18, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear you were happy with the service and prompt delivery. It’s great to know the delivery update call was appreciated too. Thanks again for choosing Best at Flooring, we hope to help you again in the future.

Rated 5 out of 5 stars

Brilliant transaction well happy with…

Brilliant transaction well happy with my choice of Karndean flooring, I would have uploaded a picture but not able to?

May 20, 2026
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Reply from Bestatflooring

Thank you for your great review! We’re delighted to hear you’re so happy with your Karndean flooring and that everything went smoothly. It’s a shame you weren’t able to upload a photo, as we’d love to see your finished floor, please feel free to tag us on Instagram @bestatflooring or email it over to Marketing@bestatflooring.co.uk if you’d like to share it.

We really appreciate you choosing Best at Flooring and hope you enjoy your new floor for years to come.

Rated 5 out of 5 stars

Great Service

Delivery on schedule and well and secure packaging

May 18, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your kind review. We’re really pleased to hear that you were happy with the service from Best at Flooring, and that your order arrived on schedule and securely packaged. We truly appreciate your feedback and hope you enjoy your new flooring.

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